Dedicated Product Support

Let’s be brutally candid: if you search the web for satellite phones, you will find providers selling the same exact phones for less money than GlobaFone. We do not deny this. We embrace it and here’s why:

You cannot escape the adage, “You Get What You Pay For”. Lowest price is lowest value. Period!

A satellite phone is merely a vehicle to your result and sometimes things go wrong. When they do, you need to call your provider. Will the lowest-priced provider answer or return your calls? We have decades of combined experience that says definitively, ‘NO’. Know why? They cannot afford to. They are spending every possible minute selling low-margin hardware in order to kee the lights on.

At GlobaFone we look at your requirements, your results and your needs. We provide hardware and services at a competitive rate; not ridiculously low-priced and not overly-expensive. We price fairly and then offer outstanding support. We have clients; people who value and take our advice. Other providers have customers; people who buy things, transactional-based engagements. But forget what I say, here are examples:

  • After Hurricane Katrina, GlobaFone met a shipment of 600 phones at the FedEx depot on a Saturday to process the phones and ship them the same day. FEMA received them in a day.
  • After Hurricane Ike, FEMA ordered 250 phones at 10:30 on a Sunday.  The entire GlobaFone staff was at the office by noon to pack and ship.  FEMA received the 250 phones on Tuesday morning, 48 hours after the initial order
  • Clients and prospects regularly seek us out at conferences and trade shows and we have client relationships that exceed 10 years. Low-priced providers do not have such raving fans.
  • We ship phones as prepared kits: phone charged, labeled, SIM installed, all accessories packed into a padded nylon bag with instructions, a pen, flashlight and 24 hours support number. Unless you really want your phones to show up in the manufacturer’s box…

So before you go with what looks like the lowest price, consider how much that decision will cost you in wasted time, lost time and aggravation.

Choose the company that treats you as a long-term, valued client, not just another short-term ‘churn and burn’ customer.