Author Archives: gfadmin

Maximizing Your SatCom Budget with Your Provider

GlobaFone remains the leader in providing exceptional client care in the Mobile Satellite Solutions (MSS) market. Sure, price is important but how your provider takes care of you is MORE important.  Our focus is on exceptional client care, not just cheap stuff.

GlobaFone is your best choice for your Iridium service for these reasons (and more!):

  1. We’re one of the most experienced SatCom Service Providers at 19+ years
  2. We offer competitive pricing with the absolute best client care in the industry – the undisputed best overall value for your organization’s budget. And your sanity!
  3. We invented many of the enhancements you see available today:
    1. Inclusive minute plans
    2. Pooled airtime
    3. Customized invoicing
    4. The legendary GlobaFone kit
    5. All others are copies of the GlobaFone originals!
  4. When you change providers you need to swap SIM cards and we have it down to a fine art form. We’ve done dozens of SIM card swaps from two to over 200.  In fact as you read this we are engaged in two SIM swap projects, each just under 100 SIM cards each.
  5. Click HERE to see how easy it is to swap an Iridium SIM card

When you get right down to it, GlobaFone offers you immense value for your time and budget, not just an artificially low price.  You want to be sure that when you or your staff are immersed in an emergency and need help, your SatCom provider will answer.  Switch to GlobaFone and find out what it’s like to have a real partner in your success. 

Hurricane Season 2017 Forecast

Hurricanes are a fact of life and we have a recognized annual ‘season’ – June 1 to November 30.

For many years, we’ve followed the work for Philip Klotzbach and William Gray from Colorado State University.  William Gray passed away last year and Michael Bell has joined Mr. Klotzbach in the hurricane modeling practice.  This year, they call for a slightly below average season.

Click HERE to read the Hurricane Season 2017 Forecast Synopsis

Blowing Up the ‘Lowest Price is Best’ Myth

If your SatCom provider claims, ‘We have the lowest prices’, odds are they only care about your money.  Why else do they offer the lowest price?  Sure, it may seem like a great deal initially, but when you or your people are immersed in an after-hours emergency, and you call your lowest priced SatCom provider for help will they answer?

Probably not.  They didn’t promise you anything other than the lowest price.

At GlobaFone we care about YOU. To best serve you we need to know your situation so we’ll discuss with you the things that are FAR more important than just lowest price:

  • What is your goal with SatCom?
  • How knowledgeable are you about SatCom
  • What do you need SatCom to actually do for you?
  • What functionality do you need?
  • How can we best help you?

We help you understand the SatCom industry: Why one solution is better for you than another, what each solution does, how the best solution aligns with the results you want, and works within your budget. One of our clients told us that he is responsible for the safety of 120,000 employees.  Our CEO, Lou Altman told him that means GlobaFone is also responsible for the safety of 120,000 employees (as far as SatCom is concerned).  As a GlobaFone client your challenge is our challenge, your results are our results.  We partner with you to tackle the issues you face that SatCom can solve.   

GlobaFone provide the best value, not lowest price. Big Difference. 

Sure maybe a GlobaFone satellite phone costs a little more (depending on the solution).  Is it worth it?  That’s your call because you define value.  But consider this:

When you need help, no matter what time of day or day of the week, wouldn’t you prefer to have a SatCom provider that cares about you and not just your money? You need an answer, not a recording asking call back during regular business hours.  So many SatCom users are emergency responders, police, fire and military.  Their/your office is never closed and neither is ours.  24/7 help for a 24/7 business. Disasters happen anytime, not just during ‘regular business hours’.  

We’re here to serve you so please contact your favorite GlobaFone team member who will be happy to help you. Call us at 603-433-7232 or e-mail us HERE

Thanks for Reading!

Know someone who will benefit from this message and information?  Please feel free to forward this message to them so we can help them as well.  The highest compliment we can receive is a referral and we thank you for sharing our message.

What Do They Respect About You?

Respect.  What does it mean to you? 

We all understand it, but how do you articulate it?  A quick internet search and I found this definition:

A feeling of deep admiration for someone or something
elicited by their abilities, qualities, or achievements

Seems about right.  We respect policemen and women, firefighters and military service members because of their selflessness and courage.  We may respect wealthy people because of their financial success or philanthropy or paradigm-shifting vision. We respect schoolteachers because of their commitment to our children.  We can go on and on with who we respect and why we respect them. 

I have a theory on the reason that lowest-cost satellite phone providers, base their business almost entirely on price and price alone. Before we get to that, let me provide some context about respect with these vignettes

  1. I was volunteering at a competition recently where the rules state that there is no running. It seemed the more we asked the kids (15-18 year old) to stop running, the more they did, in fact at one point, upwards of 100 of them ran full speed in full view of our administration team. One of the staff commented about how disrespectful that was.  By contrast a segment of the kids voted to award me the safety star for my relentless announcements about the no running rule and a dozen or so asked for my autograph, most on their running shoes.
  2. On the flight home the woman next to me spent the entire taxi and take-off on her phone, scrolling through Facebook. Taxi and take-off – you know, the time when we are asked to have our phones in airplane mode or off. What life-altering post could not wait the two hours?  I mean, it’s Facebook.  I am not always a strict rule-follower, but I comply with this request, unless it is something really urgent.  And I cannot even remember the last time that happened.  Then, as the harried, flight attendant serving meals, literally juggling trays, she asked for a vodka/tonic.  And we were to be served next!  It couldn’t wait five minutes until the poor woman was finished serving others and it was ‘our time’?  Maybe I’m hypersensitive, or just something about this woman bugged me, but I found her behavior disrespectful.

That got me thinking to the SatCom space – does this translate over to satellite phone providers?  I say it does.  Lowest cost providers are lowest-cost providers because all they respect is money.  That means their decisions are financially-based and they attract like-minded customers – the ‘cheapest is best’ crowd. Lowest cost providers push products, cut pricing whenever there is an objection and cannot or will not provide much or any help after the sale, unless they absolutely must.  They don’t care about YOU and your challenges and desired results, they just want your money. 

Compare this to quality providers that respect your time, knowledge, staff, location, problems, and desired results.  We want you to understand the solution we present so we preface the solution by taking the time to talk with you, educate you, learn about you, your organization and your goals.  Only after doing this will we help you choose the proper solution for you, not merely the solution with the highest profit.  By the way, this dynamic means you will have a provider that is worthy of your business and if they are really good, you won’t ever want to change.  Quality providers understand this and they work hard to earn, and keep your trust.   

There are many providers who claim the lowest prices AND best service.  Beware of them; that duo cannot exist.  If you have the lowest prices, you only care about selling, not serving.  And if you are serving, there is small additional cost added for that knowledge, industry insight, education, extra effort, and after-hours calls.  That kind of support and help is not free, so if you are willing to be fully respected, choose a provider that doesn’t boast about low prices. 

Choose a provider that will fully support you all the way from the prospecting call to that urgent ‘has-to-be-here-tomorrow’ order to that critical, potentially life-saving 2:00 AM emergency support call.  You don’t want to over pay for SatCom and that criteria will be based on the value you feel you receive.  When you over pay, you lose a little bit of money.  By contrast underpaying is far more expensive, especially with SatCom where lives can be at risk.

There are many SatCom providers that will respect your time, energy, responsibilities and your budget.  Choose one of these providers. They respect YOU. 

Not just your checkbook.

Thanks for reading!

 

Beating Jet Lag: Lou Altman Says, “exercise”

Paul French at Airhelp recently asked for input on beating jet lag.  GlobaFone CEO Lou Altman offered a number of tips including; sleeping per your destination, maintaining good nutrition, and having loose, comfortable clothes for long-haul flights.

But the tip that Paul published had to do with exercise. “I exercise as soon as I land to get my metabolism back in check.”

Read the full article here

Lou Altman on Entrepreneurship

GoodCall® writer Marisa Sanfilippo asked Lou Altman what separates entrepreneurs from ‘wantrepreneurs’.  Lou quickly settled on one thing: commitment.

Commitment means you are willing make short term sacrifices so you can have long-term benefits.  For example you are working weekend now, so you can enjoy many more weekends doing what you want later in life.

Here is the link to the full article.

Lou Altman on Employee Engagment

Great teams make great companies and great companies produce great results.  So having your team engaged means your company will see great results.  GlobaFone CEO Lou Altman talks about a successful employee engagement strategy.

“As a small business owner, I enjoy the luxury of knowing my employees more closely than most managers, and there is one single thing I did a few years ago that elevated GlobaFone from prior years: I met with each employee and learned about their personal goals. Buy a house, pay for college for three kids, learn about investing for retirement, investing for retirement – these are the actual goals. Then I tied these financial goals to company performance, in a couple of robust years paying out $200,000 in bonuses to five employees.

By aligning employees’ personal successes with that of the company, we all win. They have achieved or made progress on their goals, and as the owner, I have profited from our common goals. When you take the time to learn about employee goals and help them achieve them, the progress is astounding.”

If you are a GlobaFone client, you understand why this works because you experience the employees who take care of you. 

Click here to read the full article.